Servicenow Online Training in Hyderabad by SV Soft Solutions


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Servicenow Online Training in Hyderabad by SV Soft Solutions

Service-Now Administration Training Program Content

 

  1. ITIL & Service-Now Basics
  • ITIL Overview
  • ITIL Phases (Incident/ Problem / Change Management)
  • ITSM Tool Overview
  • ServiceNow Introduction and Overview
  • Service-Now application architecture
  • ServiceNow Instances
  • Service-Now License
  1. Understand Service-Now System
  • Service-Now Portal Introduction
  • How to work with Service-Now Portal
  • Service-Now IT /Admin View Introduction
  • ServiceNow Form, List, Field, Search and UI Options
  • Manage List, Filter and form
  • Work with Service-Now tickets as an Admin or support person
  1. User Administration & Security Methodology
  • Introduction of User and Groups
  • Configure users and groups
  • Working with user role
  • High Security Plugin
  1. System Table, Reports, SLA and knowledge article
  • Introduction of Service-Now system tables
  • Understand Table Schema
  • Introduction of Dictionary
  • Introduction on Reports Application
  • Understand Reports Application Role
  • Create New Report
  • Schedule reports
  • Report Sources
  • Report Ranges
  • Report Templates
  • Dashboards
  • Limitation of Service-Now Reports
  • SLA Introduction
  • Create New SLA
  • SLA trigger conditions
  • Attach with SLA with tasks
  • Create SLA for different time zones
  • Knowledge Management Introduction
  • Knowledge Management Roles
  • Create Knowledge Article
  1. Core Application Administration and Maintenance
  • Service-Now upgrade introduction
  • How to upgrade service-now versions
  • Point to remember during Service-Now version upgrade
  • System Cloning Introduction
  • Cloning of Service-Now
  1. Configuration management database
  • Introduction of CMDB
  • Why CMDB is important
  • Working with new configuration items
  1. Service-Now application development and customization Overview
  • Update set Introduction
  • Create new update set
  • Working with update set XML
  • Update Source
  • System Rules and properties
  • Service catalog Overview
  • Order Guide Overview
  • Record Producer Overview
  • When to use scripting
  • Client Script
  • Server Side Script
  • Workflow Introduction

Schedule and attend free demo here!

http://www.svsoftsolutions.com/courses_servicenow.aspx

USA: : +1-845-915-8712

India: +91-9642373173

Mail: info@svsoftsolutions.com

Website: http://www.svsoftsolutions.com

January 12 2018

Details

Start: January 12 @ 7:00 pm
End: October 31 @ 9:00 pm
Event Categories: , ,
Event Tags:
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Venue

New York, USA

New York, USA
New York, USA, 99 $

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Phone:

7025085200

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Organizer

SV Soft Solutions
Phone: 9642373173
Email:
Website: Visit Organizer Website


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